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We at Tom Tommy made (“Tom Tommy,” “we,” “us,” or “our”) have created this privacy policy (this “privacy policy”) because we know that you care about how the information you provide to us is used and shared. This privacy policy relates to the information collection and use practices of Tom Tommy made in connection with our online services (the “ services”), which are made available to you through our website (the “website”). By visiting our website and/or using our services, you consent to the collection and use of information as described in this privacy policy. Capitalized terms not defined in this privacy policy shall have the meaning set forth in our terms of use.
These information we collect directly from you.

Account information

When you sign up for the services or to receive our products, you will be required to provide us with information such as your name, e-mail address, shipping address, billing address, and phone number. When you become a customer of ours, we assign you a user id. We will also collect information about your pet, such as your pet’s name, medical information, and preferences.

Billing information

When you sign up or make a purchase, you will be required to provide certain information in addition to the information noted above. such information may include payment card information and billing addresses (“billing information”). All transactions are processed by outside payment processors.

The information we collect automatically from your device

Cookies are pieces of information stored directly on the computer being used. we and the third parties we work with use cookies and similar technologies to collect information about your use of our website, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our website and other websites, provide customer support, troubleshoot issues with and improve the operation of our website and services, and better understand your online activity. If you do not want a cookie placed on your hard drive or mobile device, you may be able to turn that feature off on your computer or mobile device. Please consult your internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from us, the website and/or services may not function properly.

Accessing and modifying personal information and communication preferences

If you have registered for the services, you may access, review, and make changes to information associated with your account. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any TomTommy marketing email. Registered users cannot opt-out of receiving transactional e-mails related to their account. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.

How we use your information

We use your information to process transactions; provide you with the website and the services; solicit your feedback; inform you about our products, services, upcoming events, and special promotions; administer and process contests, promotions, and sweepstakes; provide customer support; troubleshoot issues with and improve the operation of our website and services.

How we share your information

We may use, store and process personal information to (1) Provide, understand, improve and develop the website services, (2) Create and maintain a trusted and safe environment on TomTommy (such as complying with our legal obligations and compliance with our policies) and (3) Provide, personalise, measure and improve our products & services. All the information collected through you and your actions on the website, allows us to collect statistics about our website/website usage and effectiveness, personalise your experience whilst you are on our website/website, as well as customize our interactions with you and also assist in business development to enhance and expand the scope of the services we provide. The following paragraphs describe in more detail how we use your personal information.

Providing, understanding & improving website services

Any information provided by a user will be used solely for creating and updating your account, sending you promotions, offers or any other information and processing your transaction(s) or for any other purposes for which you have granted access to such information to us, based on your interaction with the TomTommy website. All personal information provided by you in our website/website which has been duly received and accepted by us will be used solely for the purpose of improving our offerings to you. we may also contact you as part of our customer satisfaction surveys or for market research purposes. We may use the information collected to perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research, and to monitor and analyze usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving the website services. We may use the personal information as part of payment services such as to enable you to access and use the payment services in compliance with our legal obligations (such as anti-money laundering regulations) and share such information with our third-party service partners and providers for a seamless experience for users.

Safety, security, and resolution of issues

 We may use personal information to create and maintain a safe environment and use the same to detect and prevent fraud, spam, abuse, security incidents, and other harmful activity. We use the information we collect (including recordings of customer support calls) to assist you when you contact our customer support services to investigate & resolve your queries, monitor and improve our customer support responses. Certain online transactions may involve us calling you. They may also involve online chats. Please be aware that it is our general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction. We intend to protect your personal information and to maintain its accuracy as confirmed by you. TomTommy made implements reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorized access, use, and disclosure. For example, we encrypt all sensitive personal information such as credit card information when we transmit such information over the internet. We also require that our suppliers protect such information from unauthorized access, use, and disclosure. We blend security at multiple steps within our products with state of the art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allow us to defend our systems ranging from low hanging issues up to sophisticated attacks. We are committed to protecting your data as if it were our own. You can find more details here. (insert security page link) If you are a security enthusiast or a researcher and you have found a possible security vulnerability on TomTommy, we encourage you to report the issue to us responsibly. You could submit a bug report to us at with detailed steps required to reproduce the vulnerability. We shall put the best of our efforts to investigate and fix the legitimate issues in a reasonable time frame, meanwhile, requesting you not to publicly disclose it.

Sharing & disclosure of data with third parties

 As required by law, at times we might be required to disclose your personal information including transactional and financial information to relevant authorities. In some cases, when we believe that such disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our website/website we would share such information pursuant to a lawful request from law enforcement agencies. We may disclose information that identifies you at an individual level and which we have collected on our website/website, to other affiliate entities and partners that are not acting as our suppliers or business partners. Except as described in this privacy policy, we will only do so with your prior consent. For the sake of clarity, TomTommy does not sell or lease such information. Subject to your express permission to use the information as described herein, the information we have about you, may be used by us for marketing purposes. This consent is purely voluntary and you may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly. Further, if you want to remove your contact information from all our lists and newsletters, please click on the unsubscribe button on the emailers or send an email request to some of our campaigns/programs/related events may be co-branded, that is sponsored by both the third parties and us. If you sign up for such campaigns/programs/related events, please note that your information may also be collected by and shared with those third parties. We urge you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you. TomTommy does not deliver third party online advertisements on the website/website but we may advertise our activities and organizational goals on other websites/websites. We may collaborate with other websites/website operators as well as network advertisers to do so. We request you to read and understand such concerned third party privacy policies to understand their practices relating to advertising, including what type of information they may collect about your internet usage. TomTommy does not provide any information relating to your usage to such website operators or network advertisers. During your use of the website services, you may come across links to third party websites/websites that are not affiliated with TomTommy. TomTommy is not responsible for the privacy practices or the content of those other websites, or for any acts/ omissions by such third parties in the course of your transaction with them. We may also share your information with our service providers in order to administer our contests, and promotions (in which case we would share the information with our third-party promotional and marketing partners). We may also share your information in order to analyze information about our customers in aggregate form in order to operate, maintain, manage, and improve the website and the services. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes. We may also share your information with an entity who purchases any part of our business or assets in connection with the transaction. in the event of a corporate sale, merger, reorganization, dissolution, or similar event, your information may be part of the transferred assets.

How we protect your information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. we have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures. Unfortunately, the transmission of information via digital means is not completely secure. Although we implement and maintain reasonable measures to protect your information, we cannot guarantee the security of the information transmitted to us; therefore we do not assume any responsibility for any transmission of your information which you do at your own risk. We do not knowingly collect personal information from children under the age of 16 through the website or the services. If you are under 13, please do not give us any of your information. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our privacy policy by instructing their children to never provide their information through the services. If you have reason to believe that a child under the age of 13 has provided information to us, please contact us, and we will delete that information from our databases.

External websites

The website may contain links to third-party websites. TomTommy has no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

Changes to this privacy policy

This privacy policy is effective as of the date stated at the top of this privacy policy. We may change this privacy policy from time to time and will post any changes on the website as soon as they go into effect. By accessing the website or using the services after we make any such changes to this privacy policy, you are deemed to have accepted such changes. please refer back to this privacy policy on a regular basis.

Account/card deletion

We provide all our users an option to request the deletion of the complete account through the support section on the TomTommy website. Following such a request, we delete all such information related to the specific account including but not limited to profile information, data, transaction details, reward details, referrals details, statement details, google auth sessions etc. that we are not required to retain. In certain circumstances, we may be unable to delete your accounts, such as if there is any outstanding dispute or unresolved claims pending on your account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. Please note that we may retain certain information if necessary for our own legitimate business interests such as fraud prevention and enhancing users’ safety and security or to fulfill our legal obligations and compliance. Users also have the option to request for an account deactivation instead. this will temporarily block user access to TomTommy website until they send a re-activation request on and successfully re-activate their account.

Intellectual property rights

The website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "content") on the website is owned and controlled by TomTommy and the design, structure, selection, coordination, expression, look and feel and arrangement of such content is protected by copyright, patent and trademark laws, and various other intellectual property rights. the trademarks, logos and service marks displayed on the website ("marks") are the property of TomTommy or other third parties. you are not permitted to use the marks without the prior consent of TomTommy or the third party that owns the marks. TomTommy owns all intellectual property rights to the trademark "TomTommy” and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. except as expressly provided herein, you acknowledge and agree that you shall not copy, republish, post, display, translate, transmit, reproduce or distribute any content through any medium without obtaining the necessary authorization from TomTommy or thirty party owner of such content. The website makes available general third party information such as, product catalogs, lists of authorized offers, and reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products and other data from external sources ("third party content"). Similar third party content would also be available to you on the email received by you from evangela. The provision of third party content is for general informational purposes only. You acknowledge that the third-party content provided to you is obtained from sources believed to be reliable. TomTommy does not provide any guarantee with respect to any third party content and TomTommy shall not be held liable for any loss suffered by you due to your reliance on or use of such data.


How to contact us

if you have questions about this privacy policy, please e-mail us at

Privacy policy 

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