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Cancellation  &   Returns

ORDER CANCELLATION

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All order cancellations will be handled as per our Standard Cancellation Policy

 

Cancellation by TomTommy:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. 

Cancellation by Customer:
If you cancel your order before your product has shipped, we will refund the entire amount. To cancel an order, there is a time period of 24 hours from the time you place the order.
If you cancel the order after 24 hours, please mail and check with customer support, if the product is shipped we can't cancel the order. If the product is not shipped though packed, still we can give full refund.

REPLACEMENT & EXCHANGE

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If you wish exchange a defective product or a wrong item that has been shipped out. Please notify us within 48 hours of delivery so that we can promptly assist you. We will have the parcel collected from you, and have the exchanged products sent at the earliest possible. Reverse pick up to be authorized for order exchange. Kindly mail to our customer support. Kindly provide images or videos supporting your complaint so that we can assist you accordingly.

RETURNS POLICY

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We do not accept returns for our products.

If you need help, please contact our customer support team. We will be happy to assist you.

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